Return & Refund Policy

Returns are accepted within a limited window, provided the items meet the conditions outlined below. Due to the nature of personal care products, not every situation is treated the same way.

Return Eligibility

Items may be considered for return within 14 days of delivery. To qualify, products should remain unused, unopened, and in their original condition, including any protective seals or packaging.

Certain categories are more sensitive. Products that have been opened, tested, or exposed to external conditions may no longer be eligible for return due to hygiene and safety considerations.

Non-Returnable Items

Opened or used personal care products
Items showing signs of wear, alteration, or misuse
Products without original packaging or seals
Final sale or clearance items, where indicated

In some cases, even minimal use can affect product stability or safety. This is especially relevant for items applied directly to the skin or stored in humid environments.

Allergy or Sensitivity Concerns

Individual reactions to ingredients can vary. If a product does not suit your skin or preferences, this does not automatically qualify it for return once opened.

Where appropriate, a resolution may still be discussed. Supporting details—such as photos or a brief description—can help clarify the situation, although outcomes are handled case by case.

Damaged or Incorrect Items

If an item arrives damaged or differs from what was ordered, notification should be made within 48 hours of delivery. Clear images of the product and packaging are typically required for review.

Once verified, a replacement, partial refund, or full refund may be arranged depending on availability and circumstances.

Return Process

To initiate a return, contact support@lusherbeaulry.us.com with your order reference and reason for return. Instructions will be provided after the request is reviewed.

Returns sent without prior approval may not be accepted. This helps ensure proper tracking and handling.

Return Shipping

Unless the return is due to an error or defect, return shipping costs are generally the responsibility of the customer. Original shipping charges are non-refundable.

For international returns, any customs-related fees incurred during return transit remain the sender’s responsibility.

Refunds

Once a return is received and inspected, a decision will be made regarding eligibility. Approved refunds are issued to the original payment method where possible.

Processing times vary depending on the payment provider. In some cases, it may take several business days for the refund to appear on your statement.

Exchanges

Direct exchanges are not always available due to inventory variability. Placing a new order after a return is often the more reliable option.

Late or Missing Refunds

If a refund has been issued but not received, checking with your bank or payment provider is recommended first. Delays can occur at the financial institution level.