FAQ

How long does shipping usually take?

For orders within the United States, delivery often arrives within a week after dispatch. International shipments take longer, sometimes closer to two weeks, though customs processing can add a bit of unpredictability.

Is shipping really free?

Domestic shipping within the U.S. is included at no extra cost. For orders going abroad, shipping is calculated separately, and additional import duties or taxes may apply depending on local regulations.

Why does my product look or smell slightly different?

Small variations happen. Differences in temperature, storage, or even production batches can influence texture or scent. These changes are usually subtle and don’t affect normal use.

Can I return something if I’ve already opened it?

In most cases, opened items can’t be returned. Products that come into contact with skin or air tend to change once used, which makes resale or reuse unsafe. If something feels off, it’s still worth reaching out with details.

I have sensitive skin. What should I keep in mind?

Trying a small amount first is a practical step. Reactions vary, and even familiar ingredients can behave differently depending on routine or environment.

My order says delivered, but I can’t find it

This happens occasionally. Checking with neighbors or the local carrier is a good starting point. Some deliveries are marked complete slightly before they reach the final drop-off point.

Can I change or cancel my order?

If the order hasn’t entered processing yet, changes may still be possible. Once fulfillment begins, adjustments become limited. Timing makes the difference here.

Do you offer exchanges?

Exchanges aren’t always available. Inventory can shift quickly, so placing a new order after a return is often the more reliable approach.

Will I be charged customs fees?

For international orders, import duties, taxes, or handling fees may be applied by your local customs authority. These are not included at checkout and are handled by the recipient upon delivery.

How can I contact support?

Email is the most direct option. Messages can be sent to support@lusherbeaulry.us.com, and responses are usually sent within one to two business days.

Some questions are quick to resolve, others take a bit more context. Either way, including order details tends to speed things up.